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ASK US ANYTHING

ORDERS & SHIPPING

When will I receive my order?

How do I return my order?

How do I cancel my order?

Oops I gave you my wrong address!

Do you ship internationally?

When will I receive my order?

We usually ship out orders the same day as ordered, unless you purchase the bottle after 3pm Central Time or on the weekends. Once the order has been shipped, it takes about 3-5 business days for the product to arrive at your address as we use the USPS Priority Labels on every order. If you do not automatically receive a tracking number, please send us an email at [email protected]

 

**COVID-19 Delays: While we continue to process and ship orders on time, your order may take longer than usual to be delivered due to the impact of COVID-19 on shipping carriers. Thank you for your patience and understanding.

Alert from usps.com: “USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.”

When will I receive my order?

We usually ship out orders the same day as ordered, unless you purchase the bottle after 3pm Central Time or on the weekends. Once the order has been shipped, it takes about 3-5 business days for the product to arrive at your address as we use the USPS Priorty Labels on every order. If you do not automatically receive a tracking number, please send us an email at [email protected]

 

**COVID-19 Delays: While we continue to process and ship orders on time, your order may take longer than usual to be delivered due to the impact of COVID-19 on shipping carriers. Thank you for your patience and understanding.

Alert from usps.com: “USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO DELIVERING THE HOLIDAYS TO YOU.”

How do I return my order?

If you do not love Shiaqga for any reason, simply contact us via phone or email and let us know you’d like a refund.

30 Day Money Back Return Policy applies as a full refund within 30 days for all first time purchasers of an initial order of product. It does not apply to an individual’s additional product orders placed after an initial order. Limit one (1) guarantee per product/unit, per household.

How do I cancel my order?

Please call us immediately at 1-877-365-7282 and we will help you cancel an order if it was just placed. However, if your order has already shipped, we will not be able to cancel it. Instead, you can return the product back to us for a full refund. Please call us or email us for return instructions. 

Oops I gave you the wrong address!

Please call us immediately at 1-877-365-7282 and we can try and help you fix the address. If the order has already been shipped we will have to wait until the product is returned to us. 

Do you ship internationally?

No, at this time we are not shipping orders internationally. 

Don’t see your questions here?

Send us a message and we will get back to you as soon as possible.

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