Refund Policy
We want you to feel confident shopping with us. If you’re not fully satisfied with your purchase, you may return it within 30 days of the purchase date. After 30 days, we’re unable to offer a refund or exchange.
To start a return, please have your receipt or proof of purchase ready.
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we will email you to confirm that it has arrived and let you know whether your refund has been approved.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Missing or Delayed Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — posting times can vary.
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Check with your bank, as additional processing time may apply.
If you’ve completed these steps and still don’t see your refund, please reach out through the chat feature or email us at support@shiaqgaessentials.com.
Sale Items
Sale items are not eligible for refunds. Only regularly priced items may be returned.
Exchanges
We’re happy to replace items that arrive defective or damaged.
If you need an exchange for the same product, please email us at support@shiaqgaessentials.com and send your item to:
Shiaqga
P.O. Box 2015
Ava, MO 65608
United States
Gifts
If your item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail your gift certificate.
If the item was not marked as a gift, or was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please ship it to:
Shiaqga
P.O. Box 2015
Ava, MO 65608
United States
Please note: return and exchange shipping times may vary depending on your location.